YodelDirect - Refund Policy

  • All orders placed on YodelDirect are processed by Limited on our behalf. Yodel Direct is a trading name of Yodel Delivery Network Limited.

  • Refunds will be provided based on the service definitions on the specific service selected at payment; please review your service definition.

  • All refund claims can be made via the live help team. The following information is required:

    1. Your YodelDirect reference number.   
    2. If a service failure; your parcel tracking number will be required.
  • Please note that refunds can’t be processed for any consequential loss.

  • Should a refund be appropriate, it shall be made back onto the card or payment method originally used to book the transaction – refunds can only be processed to the contracted party who booked the order.

  • Refunds will take two working days to process as all refunds have to undergo a process to ensure that no collection took place.

  • You have a maximum of 28 days from the date the order was placed to request a refund.

  • If you have any questions on the above, please contact us prior to sending your parcel.