Customer Help Centre
Do I need to retain my damaged item?
We strongly recommend that you retain any damaged item(s) until your claim has been settled.
We will require photographic evidence of both the damage to the parcel and the packaging itself as part of the claims process.
It may be the case that the claims team will ask for salvage of your item or perhaps investigate the possibility of a repair. Once your claim is closed you may dispose of the item.
How to submit a claim
Most Frequently Asked Questions