TRACK YOUR PARCEL

Customer Help Centre

Q.

I will not be available at the time of collection. What can I do?

A.

If you know that you will not be available to hand your parcel to the driver there are a number of options available.

Whilst you can of course leave your parcel in a secure location, we do need to warn you that, whilst unattended your parcel will not be covered for loss or damage. In addition to this, we cannot guarantee that the driver will collect an unattended parcel as this is at their own discretion. We would also recommend that you leave a note at your property to advise the driver of the location of the parcel.

Please use the link below to contact live help and an operator will see if a change of address is possible for this collection.
Click here for live chat

I would like to leave my parcel unattended?

Whilst you can of course leave your parcel in a secure location, we do need to warn you that, whilst unattended your parcel will not be covered for loss or damage. In addition to this, we cannot guarantee that the driver will collect an unattended parcel as this is at their own discretion. We would also recommend that you leave a note at your property to advise the driver of the location of the parcel.

I would like to leave my parcel with a neighbour should I not be home.

You can leave your parcel with a neighbour on the condition that the neighbour is a nearby address with the same postcode. We would also recommend that you leave a note at your property to advise the driver of the location of the parcel.

I would like to request a specific time window for collection.

This service is based upon a generic collection timeframe and as such we are unfortunately unable to provide a specific time for your collection. The driver will be there to collect your parcel anytime between 8:00 a.m. and 6:00 p.m. on your specified collection date.

I would like to arrange a pre-collection phone call

Not all drivers are provided with a company phone and therefore may be unable to call you. If they do, it is at their discretion and would usually only happen if they are having difficulty locating your property. YodelDirect are unfortunately unable to pass onto the courier any requests for a pre-collection phone call as we do not want to encourage them to compromise the health and safety of other road users.

Was this answer helpful?


Loading...