TRACK YOUR PARCEL

Customer Help Centre

Q.

Why does the website say my parcel is too large for standard services?

A.

All our services have maximum weights/dimensions. For this reason, the quote will only return results for available services according to your weight and dimensions.

If your item is within the weight and dimension service restrictions but you can’t get a quote then it may be that your volumetric weight is too great for this service.

What do you mean by volumetric weight?

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