Customer Help Centre

Delivery Enquiry

  1. How do I track my parcel?

    All our services are fully trackable.  To keep an eye on the whereabouts of your parcel plea... (read more)

  2. When can I expect my parcel to be delivered?

  3. My parcel tracks as delivered but my customer has not received it. What can I do?

    Should the recipient of a parcel be unavailable, drivers will often deliver to a neighbour.We can... (read more)

  4. My parcel has arrived but I have a question about it

    This is not what I ordered Please co... (read more)

  5. Can I make a claim for my parcel?

    Firstly please accept our apologies that you are having to check out this section of our website.... (read more)

  6. Do I need to retain my damaged item?

    We strongly recommend that you retain any damaged item(s) until your claim has been settled.We wi... (read more)

  7. How do I request that my parcel is stopped and returned to me?

    If you require the parcel to be returned to the sender then you would need to request this before... (read more)

  8. Why has my parcel tracking stopped updating?

    Although delays and issues are rare, they can occur for various reasons. If your parcel has ... (read more)

  9. I have received a parcel that I was not expecting, what should I do?

    If you have received a parcel that has been booked through us but aren’t expecting any ... (read more)

  10. The details on my parcel are incorrect. What should I do?

    If you are wanting to change the collection date for your order then please click here.Howev... (read more)

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