Customer Help Centre

General Enquiry

  1. Can I send to a P O Box Address?

    Because our services have to be signed for on receipt, we unfortunately cannot send to P O Boxes.... (read more)

  2. Are YodelDirect able to carry my parcel?

    We do have a list of prohibited items which we cannot carry at all.  We also have a list of ... (read more)

  3. What do you mean by volumetric weight?

    Parcel weights are calculated on a volumetric basis based on both weight and dimensions so t... (read more)

  4. Will I need to print a label to use this service?

    Unfortunately, you would require the printed labels to use the service with Yodel Direct.If you d... (read more)

  5. What is Yodel Direct and how does it differ to

    Yodel Direct is a pay as you go courier service which is perfect for individuals or small busines... (read more)

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