Privacy Policy

Policy last updated:15/09/2025

1. Who we are and how to contact us?

We are Yodel Delivery Network Limited (“Yodel”) (company number 05200072) with a registered office at Skyways Hub, Speke Road, Speke, Liverpool, L70 1AB. We are the data controller for the purposes of the UK General Data Protection Regulation (“UK GDPR”), which means we are responsible for deciding how and why we use the personal data collected in connection with Yodel Direct by InPost services, including this website.

Yodel is now part of the InPost group of companies. Where your order involves InPost’s own services, InPost UK Limited shall act as the data controller for personal data processed in order to provide their services to you. You can find out more about how InPost handles personal data by visiting their privacy notice.

This website (www.yodeldirect.co.uk) is operated on our behalf by Parcel2Go.com Limited (company number 02591405). Parcels2Go act as our data processor, meaning they process personal data strictly under our instructions. Yodel remains the data controller for data processed in order to provide our services, which means we are responsible for how your personal data is processed and used.

We ask that you read this privacy notice carefully as it contains important information about the personal data we collect about you, how we use it, who we share it with and your rights under the UK GDPR.

How to contact us

If you have any questions about this privacy policy or how we handle your personal information, please contact [email protected] or write to our Data Protection Team at Skyways Hub, Speke Road, Speke. Liverpool L70 1AB

2. What information we process

When you use or interact with our services and products through our website, you may be asked to provide us with certain information to create an account or to make use of our offerings. The types of personal information processed may include, for example:

When you use our website, we may process the following information:

Full name, email address and mobile number;
Your Yodel Tracking Number (e.g. to make use of our parcel tracking services);
Your preferred delivery address and any other saved addresses you provide, and any label descriptions for saved addresses (e.g. “work”, “friend”).
Details of your preferred safe place for deliveries
Information that you provide when completing contact forms on our website, for example, your name, contact details and specifics of your request or query.
Information that you provide in relation to parcel claims, collection rebooking, collection or delivery cancellations and refunds.
Details of queries or complaints you submit via the live chat function. Please note live chat is deployed on our Yodel.co.uk website.
Information submitted in surveys; prize draws or competitions that you choose to take part in on our website.
Where you accept non-essential cookies on our website, we may collect information about your device, browsing activity and interactions with our site or ads to understand your interests and improve your experience (please see Cookie Policy below for further information)

When you use our delivery services we may process:

Name, delivery address and contact details of the parcel sender
If you are a recipient of a parcel sent via our Yodel Direct by InPost service, we may receive your name, address, contact number and email address from the sender for delivery purposes.
Delivery instructions;
Any correspondence submitted by you in relation to the delivery or collection service you have requested;
The location of your parcel, provided through our parcel tracking functionality;
Images taken to confirm safe delivery or any images you provide relating to your parcel delivery or collection, including any images of your safe place
What3words provided to us to confirm the exact location for your deliveries
Volume of parcels sent each month; and
Payment card details (which will be held by our third-party payment processor)

3. Why do we use your personal data and what is our lawful basis for doing so?

Under data protection law we must tell you why we use your personal data and identify a lawful basis for using your personal data.

Necessary for performance of a contract:

We primarily use personal data in order to provide our services to you. This may include (as service and website functionality changes from time to time):

to register you as new Yodel Direct by InPost customer or recognise you as a returning customer;
to process orders placed by you through Yodel Direct by InPost website;
to deliver parcels sent by you or to you;
to send you service messages in relation to the delivery of a parcel, including status updates, tracking information and delivery/collection receipts; and
to take payments and process refunds (where applicable).

Our legitimate interests, or those of a third party:

We may use your personal data where needed for purposes which are in our or a third party’s legitimate interests. When relying on this basis, we consider our legitimate interests and the potential impact on your rights and interests and weigh these up.

If you are the recipient of a parcel but you do not use our website, or you do not otherwise have a contract with Yodel Direct by InPost directly, then we rely on legitimate interests to use your personal data for the purposes of fulfilling the sender’s delivery contract.

We also rely on legitimate interests for use of your personal data for the following purposes:

to respond to any enquiry, communication or complaint which you send us;
to provide customer support services;
to send you essential service-related messages;
to administer our website
to maintain customer records;
for fraud prevention and detection;
for account verification and security purposes;
to exercise legal rights and defend legal claims; and
to the extent necessary for the purpose of the administration of a sale or possible sale of our business, assets or the restructuring of our business.

Consent:

Sometimes we may ask for your consent to use your personal data for a particular purpose. Where we ask for consent you will have the right to change your mind at any time. For example, for direct marketing, you can withdraw your consent by following the unsubscribe links found in our marketing emails, or by contacting us at [email protected]

We ask for your consent:

to send you marketing and promotional messages via email from Yodel and Yodel partners. You can withdraw consent for direct marketing at any time by clicking the unsubscribe link in any marketing email from us, or by contacting us at [email protected].
to use non-essential cookies on our website. You can change your cookie preferences at any time via the preference management tool option on the Yodel Direct by InPost website
to use your location data, which is relevant for certain features, such as providing details of your nearest parcel drop-off store. You can modify your device settings to switch this off; and
To enter you into the Yodel Direct by InPost reward scheme, where you choose to do so. We will communicate with you regarding your discounted rates and reward scheme qualification.

To comply with our legal obligations:

In certain circumstances, we may be obliged to process your personal data in order to comply with our legal obligations. This might include, but is not limited to, processing required to enable us to fulfil our compliance and other obligations under relevant legislation or regulation.

4. Third parties who process your data on our behalf

We use the following types of service providers in connection with our services and products who may have access to your personal data in order to provide their services or provide services on our behalf. Before doing so, we ensure that they have provided sufficient guarantees that they will keep your data safe and handle it in line with data protection law and our strict instructions.

We may transfer your personal data to the following third parties:

Technology service providers – our partners who provide IT and website services. For example, Parcels2Go Limited operates our Yodel Direct by InPost website on our behalf.
Secure payment processors to facilitate your payments for our services.
Customer helpline and customer services providers
Parcel delivery and courier services, such as Parcel2Go Limited, who may deliver parcels on our behalf
Third-party and/or Self-Employed drivers we contract with
Regulators and other governmental agencies or law enforcement agencies, where strictly required
If you choose to sign in to your account using your Google or Meta login, we will receive certain information from that provider (such as your name, email address and profile ID) to create or link your account. Your use of these sign-in options is also subject to Google or Meta’s own privacy terms.

Working with InPost

Yodel is part of the InPost group. As well as our own delivery services, we work closely with InPost UK Limited to provide our customers with a wider choice of delivery options. Where your order involves an InPost service (for example, Locker to Door), Yodel will share the necessary information with InPost so they can provide that service to you. This includes name, contact details (e.g., email address and phone number), delivery address(es) and instructions, and parcel identifiers. InPost acts as a separate data controller for its own services. You can learn more about how InPost handles personal data by visiting their privacy notice.

5. International Data Transfers

From time to time, we may transfer your personal data to members of our group of companies or to third party service providers based outside the UK. Their processing of your personal data will therefore involve a transfer of data outside the UK.

Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring that either:

we will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data (for example, those in the EEA); or
where we transfer personal data to certain service providers located in other countries, (i) we will assess whether that country offers protections for personal data which are essentially equivalent to those offered in the UK; and (ii) we will use specific contractual terms to give personal data appropriate safeguards.

6. How long do we hold your personal data for?

We will retain your personal data only for as long as we have a valid reason to do so. This may include providing our services, meeting our regulatory obligations, or dealing with complaints, disputes and enforcing our agreements.

The length of time we keep your personal data will vary depending on the nature of the personal data and the reason we are obliged to hold it. However, as a general rule, we will not keep your personal data for longer than the period in which a legal claim could be made in relation to the services we provide, which is generally up to 6 years.

When deciding how long to retain personal data, we take into account legal and regulatory requirements, as well as whether we still need the information to achieve the purposes set out in this policy (e.g. to deliver services as requested by you). If we no longer need your data, we will either securely delete it or irreversibly anonymise it so that it can no longer be linked back to you.

7. Your rights

Under the UK General Data Protection Regulation (UK GDPR), you have a number of rights in relation to the personal information we hold about you. These rights are as follows:

to be informed about how we use your personal data (which is what this notice is for);
to access a copy of the personal data we hold about you;
to require us to correct any inaccuracies in your personal data;
where we have sought your consent, to withdraw your consent at any time
to ask us not to process your personal data for direct marketing purposes.
to restrict our use of your personal data;
to object to our use of personal data;
to require us to provide a copy of your personal data to others; and
to require us to erase your personal data.

There are exceptions to the rights of individuals in relation to their personal data and, in certain circumstances, your rights may be limited. The Information Commissioner’s Office provides more information about data protection rights. If you wish to exercise any of your rights please contact our Data Protection Team at [email protected]

If we receive a request from you to exercise any of the following rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure

Right to complain to the Information Commissioner

You also have the right to complain to the Information Commissioner’s Office (which is the UK’s data protection regulator) about our use of your personal data. For more information, please visit the ICO’s website. We ask that in the first instance you contact us so that we can try to address your concerns directly.

Updates to this privacy notice

We may update this privacy notice from time to time to make sure it is up to date. When we do, we will revise the “last updated” date at the top of the notice. We suggest you check this notice from time to time so that you know our latest privacy practices.

Contact

If you have any questions in relation to the use of cookies on this site, please contact our data protection team at [email protected].