If you need assistance with an item purchased on VINTED or a parcel sent through Yodel.co.uk, please click here to visit the Yodel Help Centre. We are unable to assist with VINTED-related inquiries.

Talk to one of Yodel's customer services team:

Mon - Fri 08:00 – 19:00

Sat 08:00 – 17:00

Sun - Closed

The Yodel Direct team is here for you 24/7. We offer a number of options for customer support.

Please select one of the options below. Alternatively, visit our Help Centre.

My Orders

Track and manage your orders.

Labels

Download your labels.

Parcel Enquiry

Open an enquiry for loss or damage.

Refund

Cancel your order and request a refund.

My Claims

View and manage your claim cases.

Please note that we can only assist customers with orders starting with "YOD" followed by 7 numeric digits.

If you need to speak to someone about a parcel being sent through Yodel, click here.