How do I open a claim for a lost parcel, missing contents, or disputed delivery?
If your parcel is lost, has missing contents, or there is a dispute about its delivery, you can submit a claim through our self-serve portal.
- Click the link below to start your claim:
Open a Claim - You will need your YOD reference number and the email address used for your booking.
For any other delivery-related queries, visit our Help Centre