Customer Help Centre

Collection Enquiry

  1. When will my parcel be collected?

  2. I will not be available at the time of collection. What can I do?

    If you know that you will not be available to hand your parcel to the driver there are a number o... (read more)

  3. How do I apply for a refund?

    If you no longer need to send your parcel, you can cancel your booking and request a refund. W... (read more)

  4. My parcel has not been collected. What can I do?

    Please check here to see if the collection window of your parcel has passed. If so... (read more)

  5. What should I do if I need to add special instructions to my order?

    We can often pass on specific instructions to the depot before the collection date. However,... (read more)

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