The details on my parcel are incorrect. What should I do?

Yodel Direct currently only offers drop off services. This means you should not need to change the drop off store details as you can drop your parcel off at any of our available drop shops.


If you want to change the delivery details for a parcel sent via Yodel Direct, you will need to contact our Live Help team. If you still wish to rebook your order for any other reasons you can do this by clicking the button below, please note you will need your YOD reference and E-mail address.

If you need to update your delivery details for a parcel being sent by a retailer via Yodel, please click here.


Change your parcel details.

If you need to change any other order details for your Yodel Direct parcel booking, such as the delivery address, the weight and dimensions, or any other details then you will need to chat with our Live Help team who will be happy to help.

  • If you have any queries with your Yodel Direct parcel booking or collection, Contact our "Live Help".

  • If you need to speak to someone regarding a parcel being delivered by a retailer through Yodel, click here.


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