Customer Help Centre
Will there be any compensation cover applied to my order?
We do have a list of items that we cannot carry at all (prohibited items) and a further list of items which we cover for loss but not damage.
Please read through this before purchasing cover for your parcel.
For the full list please click here.
There are different levels of standard compensation cover available on all our services. Please use the Compensation Cover Calculator below to establish how much it would cost to cover your parcel to the full value:
Compensation Cover Calculator
Most Frequently Asked Questions